Privacy Policy

We may collect personal information when you voluntarily submit a contact form, volunteer form, partnership enquiry, donation form, event registration, or any other form available on our website.

• Your full name.
• Email address.
• Phone number.
• Residential or organisational address.
• Company or organisation name.
• Volunteer interests and availability.
• CSR, partnership, sponsorship, or collaboration details.
• Donation and transaction-related information.
• Any message or information voluntarily submitted by you.

When you visit our website, certain technical information may be collected automatically through cookies, analytics services, server logs, and similar technologies.

• Internet Protocol address.
• Browser type and device information.
• Operating system.
• Pages visited and time spent on the website.
• Referral source or website.
• Approximate geographic location.
• Date and time of website access.

This information helps us understand how visitors use the website and enables us to improve its performance, accessibility, and content.

The information collected through the website may be used for the following purposes:

• To respond to enquiries, messages, and requests.
• To process volunteer registrations and participation requests.
• To communicate about programmes, events, and initiatives.
• To review CSR and partnership proposals.
• To process donations and issue acknowledgements or receipts.
• To maintain records required for administrative purposes.
• To improve website functionality and visitor experience.
• To prevent misuse, fraud, spam, and security threats.
• To comply with applicable legal and regulatory obligations.

When you voluntarily submit your contact details, Reach Out Trust may contact you by phone, email, WhatsApp, or another appropriate communication channel regarding your enquiry, donation, volunteering interest, participation request, or partnership proposal.

We may also send relevant updates about our initiatives, events, campaigns, community programmes, or impact activities where appropriate. You may request that such communication be stopped at any time.

Donations may be processed through banks, payment gateways, or other authorised third-party payment service providers.

Reach Out Trust may receive transaction details such as the contributor’s name, amount, transaction reference, payment status, and contact information. Full card details, banking passwords, UPI PINs, or similar confidential credentials are generally processed by the relevant payment provider and are not directly stored by Reach Out Trust.

Payment service providers may process information according to their own privacy policies and terms.

Our website may use cookies and similar technologies to provide a better browsing experience, remember user preferences, analyse website activity, and improve performance.

• Essential cookies required for website functionality.
• Analytics cookies used to understand website traffic.
• Security cookies used to detect suspicious activity.
• Preference cookies used to remember visitor settings.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect some website features.

We may use analytics tools to understand how visitors interact with our website. These services may collect information such as device type, browser details, approximate location, pages visited, and duration of visits.

Analytics information is generally used in an aggregated form to evaluate website performance and improve our content and user experience.

Reach Out Trust does not sell or rent personal information to third parties.

Information may be shared only when reasonably necessary with:

• Authorised trustees, staff members, and coordinators.
• Programme volunteers who require limited information.
• Website hosting and technical service providers.
• Payment gateways and banking partners.
• Professional advisors, auditors, or consultants.
• CSR or project partners where authorised or required.
• Government authorities when required by applicable law.

We make reasonable efforts to ensure that service providers handle information securely and only for the intended purpose.

We take reasonable administrative, technical, and organisational measures to protect personal information from unauthorised access, disclosure, misuse, alteration, or loss.

These measures may include secure website connections, restricted access, password protection, spam prevention, website security tools, backups, and access controls.

However, no method of online transmission or electronic storage is completely secure. Therefore, absolute security cannot be guaranteed.

Personal information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, maintain organisational records, respond to enquiries, complete transactions, manage partnerships, or comply with legal obligations.

Information that is no longer required may be securely deleted, anonymised, or archived according to our administrative and legal requirements.

Subject to applicable law, you may contact us to request:

• Access to the personal information you have shared.
• Correction of inaccurate or incomplete information.
• Deletion of information that is no longer required.
• Withdrawal of consent for future communication.
• Removal from promotional or informational updates.
• Clarification about how your information is being used.

We may need to verify your identity before processing certain requests.

Our website is intended for general audiences. We do not knowingly collect personal information directly from children without appropriate parental, guardian, school, or institutional consent.

Where children participate in educational, community, or social programmes, relevant information may be collected through authorised adults and handled with additional care.

Reach Out Trust may capture photographs or videos during public events, volunteering drives, plantation activities, educational initiatives, environmental projects, or community programmes.

Such media may be used for awareness, reporting, documentation, fundraising, social media, website content, or impact communication.

Where appropriate, consent may be obtained from participants, guardians, institutions, or authorised representatives. A person who has a genuine concern regarding the use of a photograph may contact us for review.

Our website may contain links to social media platforms, maps, payment services, partner websites, and other external resources.

Reach Out Trust is not responsible for the privacy practices, security, availability, or content of third-party websites. Visitors should review the privacy policy of each external service before sharing personal information.

Our website may use CAPTCHA, anti-spam services, security plugins, and automated filtering systems to protect forms from spam, bots, fraudulent submissions, and malicious activity.

Information submitted through website forms may be automatically reviewed by such services for security purposes.

Reach Out Trust may update this Privacy Policy from time to time to reflect changes in our website, programmes, operational practices, technology, or legal requirements.

The revised policy will become effective once it is published on this page. Visitors are encouraged to review this page periodically.

This Privacy Policy shall be governed by the applicable laws of India.

Any dispute related to this Privacy Policy or the handling of information through this website shall be subject to the jurisdiction of the competent courts in Bengaluru, Karnataka, unless otherwise required by law.